Privacy Policy & Terms of Business

Last Updated: January 2025

PRIVACY POLICY

1. Introduction

Welcome to Naomi Buff t/a Nourish By Naomi ("we," "us," or "our"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, engage with our services, or interact with us in any other way.

This policy applies to users from both the United Kingdom and the United States and is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the California Consumer Privacy Act (CCPA), among other applicable laws.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, and postal address.

  • Sensitive Information: Information shared during coaching sessions or breathwork practices, treated with strict confidentiality.

  • Technical Data: IP address, browser type, operating system, and website usage data collected via cookies.

  • Payment Information: Billing details when you purchase services or digital products.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our services.

  • To personalise your experience and tailor sessions to your needs.

  • To communicate with you about appointments, updates, and offers.

  • To process payments for services and products.

  • To comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only when necessary:

  • Payment processors to facilitate transactions.

  • Service providers assisting with website hosting and email marketing.

  • Legal authorities if required by law.

5. Your Data Protection Rights

Depending on your location, you have the following rights:

UK Residents (under GDPR):

  • Right to access, update, or delete your data.

  • Right to data portability.

  • Right to restrict or object to processing.

  • Right to withdraw consent at any time.

US Residents (under CCPA):

  • Right to know what personal data we collect and how we use it.

  • Right to request deletion of personal information.

  • Right to opt out of data sales (we do not sell personal data).

6. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

7. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Cookies Policy

Our website uses cookies to improve user experience and gather analytics data. You can adjust your cookie preferences in your browser settings.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

TERMS OF BUSINESS

1. Introduction

Welcome to [Your Business Name] ("we," "us," or "our"). By using our website and engaging with our services, you agree to be bound by these Terms of Business. Please read them carefully before booking any services or events.

2. Nature of Services

The content provided on this website is for informational purposes only and is not intended to diagnose, treat, or cure any medical or psychological conditions. We recommend consulting a licensed medical or mental health professional for any diagnosis or treatment.

3. Payment Terms

  • 1-2-1 Sessions: All one-to-one sessions must be paid in full at the time of booking. If you cancel with less than 48 hours' notice, the full session fee will be charged, and no refund will be issued.

  • Events and Workshops: Payments for events and workshops are non-refundable unless the event is cancelled or significantly changed by us. In special circumstances, bookings may be transferred to another date at our discretion.

4. Cancellations, Refunds, and Attendance

  • If we cancel or reschedule an event or session, you will be offered a full refund or the opportunity to transfer your booking to a new date.

  • If you need to reschedule a 1-2-1 session, we require at least 48 hours' notice. Requests made after this period will not be eligible for rescheduling or refunds.

  • If you arrive late to an event, you may not be granted access as it can be disruptive to the experience of other participants. We recommend arriving at least 10 minutes early to ensure a smooth start.

5. Connected Breathwork Waiver and Contraindications

Before participating in any connected breathwork session, you will be required to complete a waiver acknowledging that you understand the potential risks and contraindications associated with this practice.

Contraindications for Connected Breathwork include:

  • Cardiovascular issues (e.g., high blood pressure, heart disease)

  • Severe psychiatric conditions (e.g., schizophrenia, bipolar disorder)

  • Epilepsy or seizures

  • Severe respiratory conditions (e.g., asthma, COPD)

  • Recent surgeries or physical injuries

  • Pregnancy

  • Glaucoma or detached retina

  • History of severe trauma without appropriate therapeutic support

If you have any concerns regarding your health, we recommend consulting with a medical professional before participating.

6. Client Responsibility

By booking a session or event, you agree to:

  • Arrive on time for appointments or events.

  • Communicate openly and honestly throughout the process.

  • Acknowledge that the services provided are supportive and holistic in nature, not a substitute for professional medical or psychological treatment.

7. Intellectual Property

All content on this website, including text, images, and materials provided during sessions or events, is the intellectual property of [Your Business Name]. You may not reproduce, distribute, or use any content without prior written consent.

8. Limitation of Liability

We are not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our services or website. Our services are intended as complementary support and should not replace medical or psychological care.

9. Privacy and Confidentiality

All client information shared during sessions will be treated with strict confidentiality, in line with our Privacy Policy. We are committed to protecting your personal data.

10. Changes to Terms

We reserve the right to update these Terms of Business at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.

11. Governing Law

These terms are governed by the laws of England and Wales, and applicable US state laws, depending on the jurisdiction of the client.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us:

Nourish By Naomi

naomi@naomibuff.com
Prospect Road, Tunbridge Wells, TN2
+44 (0) 7512144268